Difficult Conversations: How to Discuss What Matters Most by Douglas Stone

Difficult Conversations: How to Discuss What Matters Most

Book Title: Difficult Conversations: How to Discuss What Matters Most

Publisher: Penguin Books

ISBN: 9780143118442

Author: Douglas Stone


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Douglas Stone with Difficult Conversations: How to Discuss What Matters Most

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We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

· Decipher the underlying structure of every difficult conversation 
· Start a conversation without defensiveness 
· Listen for the meaning of what is not said 
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving